Return & Refund Policy
At Herbal बूटी, customer satisfaction is important to us. Please read our Return & Refund Policy carefully before making a purchase.
Returns Eligibility
Due to the nature of herbal and consumable products, we only accept returns under the following conditions:
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The product received is damaged, defective, or incorrect
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The issue is reported within 48 hours of delivery
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The product is unused, unopened, and in original packaging
Products that have been opened, used, or tampered with are not eligible for return due to hygiene and safety reasons.
Return Process
To initiate a return, please contact our customer support team with:
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Order ID
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Clear images or video of the damaged or incorrect product
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Reason for return
Once the request is verified and approved, further return instructions will be shared.
Refund Policy
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Approved refunds will be processed to the original payment method
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Refund processing may take 7–10 business days after approval
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Shipping charges (if any) are non-refundable, unless the issue occurred from our side
Replacement Policy
In case of damaged or incorrect products, customers may opt for:
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Replacement of the same product, subject to availability
OR -
Refund, as per customer preference and approval
Non-Returnable Items
The following items are non-returnable:
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Opened or used herbal products
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Products damaged due to customer misuse
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Orders placed with incorrect address details
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Products purchased during special sales or promotions (unless damaged)
Order Cancellation
Orders can be canceled only if the request is made before dispatch. Once the order is shipped, cancellation requests will not be accepted.
Late or Missing Refunds
If you have not received your refund within the stated time:
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Check your bank account or payment method
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Contact your bank or payment provider
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If the issue persists, contact our support team
Changes to This Policy
Herbal बूटी reserves the right to modify or update this Return & Refund Policy at any time without prior notice